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REFUND POLICY

Effective Date: July 30, 2026

This Refund Policy is written in English, which is the official and authoritative version. Any translation is provided solely for your convenience. In the event of any conflict or inconsistency between the English version and a translation, the English version prevails.

1. 7-Day Money-Back Guarantee

If you subscribe to Vellar — on either the monthly or annual plan — and are not satisfied for any reason, you have 7 calendar days from the date of purchase to request cancellation with a full refund.

2. How to Request

Send your request to support@vellarfunnels.com or through the dashboard (Settings → Subscription → Cancel/Request Refund), including the email address on your account.

3. Processing Time

Refunds are processed within 10 business days of confirmation and are returned via the same payment method used for the purchase, through Stripe.

4. Currency and Processing Fees

Because payments are processed by Stripe and Vellar's prices are set in U.S. dollars, currency conversion or processing fees charged by your card issuer or bank may not be fully refundable — this is outside our control.

5. What Is Not Refundable

  • Overage usage already consumed (traffic, domains, or usage above your plan's included quota);
  • Add-on packs already consumed during the billing cycle;
  • Requests made after the 7-day guarantee period (except where mandatory consumer-protection law entitles you to a refund, as described in Section 7 below).

6. Plan Downgrades

Moving to a lower-tier plan does not generate a credit or partial refund — the downgrade takes effect starting on your next billing cycle, and your current plan remains active until then.

7. Brazilian Consumers

If you are a consumer located in Brazil, article 49 of the Brazilian Consumer Protection Code (Código de Defesa do Consumidor) grants you a 7-calendar-day right of withdrawal for purchases made at a distance, with a full refund. This right is preserved by, and is consistent with, the guarantee described in Section 1 above; nothing in this Policy limits it.

8. Contact

support@vellarfunnels.com